Tiskárník terms and conditions

Who we are and what these terms cover

The Tiskárník platform at tiskarnik.cz is operated by Jetlio, s.r.o., Id. No. (IČO) 09967231, registered office Voroněžská 2547/1, 616 00 Brno, Czech Republic, registered in the Commercial Register kept by the Regional Court in Brno, file C 121887 ("Tiskárník", "we"). Contact: podpora@tiskarnik.cz, +420 735 070 780.

These terms govern every purchase of printing services and printed goods made through the platform. By placing an order you accept them; we send them to you, together with the statutory withdrawal information, in text form in the order confirmation email.

If you are a consumer, nothing in these terms deprives you of the protection of mandatory consumer-law provisions. Where anything is in doubt, the interpretation more favorable to you prevails.

Who sells to you

We are the seller. When you order through Tiskárník, your contract is with Jetlio, s.r.o.—not with the individual print shop.

The printing itself is carried out by an independent professional print shop from our network (a "print shop"), acting as our subcontractor. The print shop you choose produces your order, hands it over or dispatches it, and is our local point for inspection and complaints. We remain fully responsible to you for the whole performance, including the print shop's work (Section 1935 of the Czech Civil Code).

The print shop's name, address, opening hours and ratings are shown before you order and on your order page throughout.

Ordering, contract formation and prices

The order is your binding offer. You place it with a button that makes it clear the order obliges you to pay (Section 1826a of the Civil Code). Before submitting you see a full recap: files, print parameters, the print shop, the handover method, the payment method and the total price.

The contract is concluded when we accept your order—that is, when the chosen print shop confirms it in our system. We confirm acceptance by email and on the order page. The print shop accepts or declines the order within 48 hours of the moment you place it at the latest; if it does not accept it within that period, the order is canceled automatically and no contract is formed.

Until acceptance you may cancel the order free of charge on the order page at any time—the cancellation takes effect immediately. If the print shop cannot take the order (capacity, unsupported stock, unlawful content), no contract is formed and we tell you without undue delay. In all these cases we refund anything already paid in full, automatically and without you having to ask (details in the refunds section below), and you may use any discount code again.

Prices are final and binding. The quote is computed from the print shop's own published price list; we add no markup. The price includes everything you selected—paper, printing, finishing, packaging, the handover method and any payment-method fee—each itemized before you order. An obvious pricing error (say 0.01 CZK for a thousand posters) does not bind us; if we invoke one, you hear about it before production starts and may cancel free of charge.

Tax documents for your purchase are issued by us; you will find them on the order page and the print shop can hand them over at pickup.

Changes after acceptance. Until handover you and the print shop may agree on changes (extra copies, different finishing). Every change is re-priced through the platform and confirmed to you by email, including the new total, before it binds you. If you have already paid and the new price is lower, we refund the difference automatically. If it is higher, we ask you to pay the difference by bank transfer with the same variable symbol; we do not cancel the order over the shortfall.

Your files and content

By uploading files you grant us and the chosen print shop a royalty-free license to reproduce them solely to produce and fulfill your order (including proofs and a reprint under a complaint). We claim no other rights to your content.

You confirm that you hold the rights needed to have the content printed and that it does not violate the law or third-party rights. We and the print shop may refuse evidently unlawful content. Refusal before acceptance means no contract was formed; after acceptance it counts as our withdrawal. Either way, we refund everything paid automatically.

Files are stored on protected EU servers with time-limited access restricted to fulfilling the order—details in the privacy policy.

Payment

Available methods depend on the print shop and the handover method and are always shown before you order:

• Bank transfer / QR payment in advance—to our account stated in the payment instructions. You get the payment details right after placing the order and may pay straight away, even before the print shop accepts it. Production usually starts once the order is accepted and the payment credited.
• Cash or card at pickup—you pay at the counter when collecting; the print shop collects the payment in our name and on our account.
• Cash on delivery—you pay the carrier.
• Payment on invoice—where offered, with the maturity stated on the invoice.

Whichever offered method you use, the payment discharges your debt toward us. Any payment-method fee is shown in the quote before ordering. Payment by bank transfer is due within 7 days of acceptance of the order. We remind you before the period ends; if the payment has not arrived by then, we may withdraw from the contract—we then cancel the order and let you know by email. A shortfall after a price change (see changes after acceptance) is a different case: we do not cancel the order over it, we only ask you to pay the difference and remind you of it. A payment that arrives for an order already canceled or otherwise closed is refunded to you automatically.

Production, handover and deadlines

The expected completion time is shown per print shop before ordering and runs from acceptance (for orders paid in advance by bank transfer from acceptance of the order and crediting of the payment, whichever comes later). If a delay emerges, the order page and email keep you posted. If the delay is unreasonable, you may set an additional reasonable deadline and withdraw once it passes unused.

Personal pickup. For orders payable at pickup you can inspect the prints at the counter before paying. Collect the order within 30 days of the "ready" notice unless agreed otherwise; after a reminder and a further reasonable period we may withdraw and charge the price of the custom work already produced—made-to-order prints cannot be resold.

Tiskárník Point. A Point is a shared pickup place (a faculty reception or a library desk, say) the print shop delivers your finished prints to for the price shown in the order. We e-mail and text you when they arrive. Collect them within 7 days (shelf or box) or 14 days (staffed desk) and confirm the pickup on the order page. If you don't collect them by then, we treat the order as fulfilled and complete it, including issuing the invoice—neither the Point's staff nor Tiskárník is liable for prints left uncollected after that period. For an in-person handover at a Point you arrange the time directly with the shop.

Delivery. The risk of damage passes to you, as a consumer, at takeover. If a parcel arrives visibly damaged, refuse it or document the damage—and report it on the order page or at podpora@tiskarnik.cz. The carrier claim is ours to handle, not yours.

Withdrawal—and why custom print is excluded

No 14-day withdrawal right applies to the prints. They are produced to your specification from your files—goods made to the consumer's requirements and adapted to personal needs under Section 1837(d) of the Civil Code, exempt from withdrawal. You see this notice at the checkout before paying and in the order confirmation.

The exclusion takes nothing away from your rights for defective performance—a bad print is always a valid complaint.

Beyond the statute we give you the option of free cancellation: until the print shop has accepted the order, you cancel it with one click on the order page—immediately and without giving a reason. After acceptance you may request cancellation on the order page until printing starts; the print shop decides on the request and we let you know the outcome by email. If the print shop grants the request, that cancellation is free of charge too and we refund everything you paid automatically.

Refunds. Whenever a paid order is canceled (by you, by the print shop or automatically) or declined, we refund the money ourselves—you do not have to ask. Just as automatically we refund an overpayment (the difference after a price reduction, or a payment on top) and a payment that arrives for an order already canceled or otherwise closed. We send refunds by bank transfer to the account the payment came from, usually within 1–2 business days and no later than 14 days—for a canceled or declined order from its cancellation or rejection, for an overpayment from the price reduction or the crediting of the extra payment, and for a payment to a closed order from its crediting. If the money cannot be returned to that account (for example because it is a foreign account), we get in touch and agree on another one.

Should you ever buy something from us that is not custom-made, the statutory 14-day withdrawal applies—exercisable with the model form under Government Regulation No. 29/2023 Coll. or any unequivocal statement to podpora@tiskarnik.cz, with the refund due within 14 days of withdrawal.

Defects and complaints

We are liable for defects under Sections 2161 et seq. of the Civil Code. As a consumer you may complain of a defect appearing within 24 months of handover; a defect showing within one year is presumed to have existed at handover. The full procedure is in the complaints policy, which forms part of these terms.

In short: complain on the order page (for example with a message to the print shop in Messages), at podpora@tiskarnik.cz, or directly at the print shop that produced the order—the shop is our complaint point and a complaint raised there counts as raised with us. We resolve complaints within 30 days, including informing you (Section 2173 of the Civil Code); otherwise you may withdraw or request a reasonable discount.

A defect is a deviation from what was agreed. A result that faithfully matches your uploaded file and chosen parameters (low-resolution sources, color shifts from your file's color profile, typos in your document) is not a defect—the platform warns about obviously low-resolution files before ordering where it can detect them.

Reviews

Reviews on the platform come only from customers with a completed order—the review form is reachable solely through the private order link, which is how we verify each review against a genuine purchase. We do not edit their substance; we remove reviews that are unlawful or unrelated to the order.

Order messages

What they are for. On the order page you can write with the print shop handling your order in Messages—about files, the deadline, handover or changes. Either of you can start the conversation, and you can also reply by email to the notification about a new message. Messages are free of charge and optional; your order is fulfilled without them too.

Support on request. If you can't sort things out with the print shop, the "Get Support involved" button brings in our Support (at most three times a day). Support sees the whole conversation history and replies in it until the matter is resolved. We look into conversations nobody invited us to only for the reasons described in the privacy policy—for example a complaint, a dispute or reported abuse.

How long. You can write from placing the order until 60 days after it closes (fulfilled, canceled or declined). After that the conversation stays read-only; Support you invited can still reply. A message holds up to 5,000 characters and up to 5 attachments (JPG, PNG, WebP or HEIC photos or PDFs, each up to 10 MB).

What doesn't belong in Messages. Messages are only for communication about the order. Do not send content that breaks the law or infringes others' rights (insults, threats, harassment, other people's personal data without authorization, others' works without permission), advertising or other unsolicited communications, malicious files, or sensitive data such as card numbers, passwords or health information. Payment is made only by the methods described under Payment—if anyone in Messages asks you to pay elsewhere or otherwise, or offers to take the order off the platform, don't pay and let us know; print shops are contractually prohibited from doing so. The same rules apply to the print shop.

Reporting and moderation. We do not review Messages in advance or assess their content automatically; automated checks cover only technical limits (number of messages over time, attachment type and size) and, for email replies, a spam and auto-reply filter—such emails never reach the conversation. Report unlawful content or content breaching these rules to podpora@tiskarnik.cz: state the order number, which message it is, why you consider it unlawful or inappropriate, and your name and email. If we find a breach, we may remove or disable the message or attachment concerned and, for a serious or repeated breach, restrict posting to the conversation. A human always decides, proportionately and with due regard to the legitimate interests and rights of all parties. We will tell you about any such action by email with a statement of reasons—what we restricted, why and on what basis—and how to challenge it: you can reply and we will review the decision, or you can go to court. Restricting Messages does not affect your rights under the order; you can always reach us by email and phone. The same procedure applies to reviews.

Messages as a record. The conversation is part of the order records; your messages and the print shop's may serve as evidence in a complaint or dispute. An arrangement in Messages does not by itself change the order: a change in scope or price binds you only once the platform re-prices it and confirms it to you by email (see changes after acceptance).

Complaints, cancellation and withdrawal. You can also complain of a defect with a message to the print shop in Messages—it is one of the ways of complaining "on the order page" (see Defects and complaints), and the complaint is raised at the moment the message is sent; you will receive confirmation of it by email. Free cancellation or a cancellation request is made with the button on the order page—a message to the print shop does not replace it. Send a withdrawal from the contract, where the law allows it, to podpora@tiskarnik.cz.

The rules in this section govern the use of Messages for all orders, including those placed before this version of the terms took effect; by using Messages you agree to them. Our point of contact for users and authorities under Regulation (EU) 2022/2065 (Digital Services Act) is podpora@tiskarnik.cz (Czech or English).

Our liability

Nothing in these terms limits your statutory consumer rights, our liability for harm caused intentionally or by gross negligence, or for harm to a person's natural rights. Otherwise our duty to compensate harm connected with an order is limited to that order's price; we are not liable to business customers for indirect damage or lost profit. The platform is provided with professional care, as available; uninterrupted operation of the website is not guaranteed.

Business customers

If you order as a business (an IČO on the order), the consumer provisions do not apply to you. We accept business orders only from customers established in the same country as the chosen print shop's market; cross-border business orders are refused at checkout. Between businesses, Sections 1799 and 1800 of the Civil Code are excluded.

Out-of-court dispute resolution

If we fail to settle a dispute directly—please try podpora@tiskarnik.cz first—a consumer may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Praha 2, adr.coi.cz, email adr@coi.cz, within 1 year of first raising the claim with us. The proceeding is free of charge. Supervision over us is exercised by the Czech Trade Inspection Authority and the trade licensing office.

Changes and final provisions

We may amend these terms for future orders; the version effective when you place an order governs that order, and changes never apply retroactively. Each version carries a visible effective date, and previous versions are available on request.

These terms and the contract are governed by Czech law. If you are a consumer habitually resident in another EU country, this choice does not deprive you of the protection of that country's mandatory provisions, and you may litigate in its courts. For consumers the Czech text is binding; this English version is a courtesy translation. If any provision is invalid, the remainder stands. Notices are made by email or on the order page.

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Version 1.3, effective from November 15, 2026; it applies to orders placed on or after that day. Compared with version 1.2, the introduction no longer says we are not a VAT payer — our VAT registration is stated on every document, and prices stay final. Version 1.2 (effective from October 28, 2026) added the Order messages section and the mention of complaints by message. Earlier orders are governed by the version in force when they were placed; orders from the time when the print shop was the seller by the rules published at the time of ordering. Operator: Jetlio, s.r.o., IČO 09967231, Voroněžská 2547/1, 616 00 Brno, C 121887 at the Regional Court in Brno.